Support Engineer

TASK

  • Provide Technical Support for B2B partners’ Technical personnel
  • Process and manage complaints, provide solution with short turnaround times,
  • Follow up customer complaints and requests, manage resolution,
  • Create and maintain Service Guides, Service Videos for products,
  • Create and maintain Training material,
  • Deliver training in-house or on location for B2B partners’ technical personnel.

EXPECTATION

  • A self-starter person, who understands the needs of customers;
  • results-oriented with awareness to problem resolution and root cause analysis;
  • has affinity to precise documentation of his/her work;
  • can grab the important details of customer communication over various media;
  • enjoys working in a dynamic environment with workload quickly changing from normal to extreme bursts.
  • can handle time zone differences and deliver reliably high standards of services slightly beyond standard office hours if required

OTHER

  • Good command of English (written and oral)
  • Degree in Electrical / Mechanical / Biomedical Engineering is a plus
  • Any other major language is an advantage
  • Good communication skills
  • Willing to travel abroad
  • Confident MS Office skills

WHAT WE OFFER

  • We offer a dynamic environment, competitive salary and cafeteria.

EXPERIENCE REQUIRED

  • 1-3 years professional experience

REQUIRED LANGUAGE LEVEL

  • English - higher advanced/fit for negotiation

JOB LOCATION

  • 1038 Budapest, Papírgyár u. 58-59.

HOW TO APPLY/CONTACT INFORMATION